Once we’ve finished our quality checks, we carefully and securely pack your products in rigid cardboard boxes/tubes with ample cushioning. We can provide instructions to guide you through the install, but feel free to get in touch if you need any help.
Our products will require professional installation. Our customer support team can connect you to local installers (in select cities & countries) who could provide installation on paid basis. Please note installation services or issues resulting from wall, wirings or installation are not a part of our scope of work.
Our expert production team conduct rigorous quality checks on each and every product and we will not let anything leave our HQ if we are not 100% confident that it’s perfect for you.
If there is a problem with your product, simply contact our friendly team, and we will sort it out for you right away. To help us solve the problem quicker, we will ask you to send through some photos of your received product to work out whether we need to send a courier to collect your product. Once we have established the problem, we will send a replacement product to you. Please note that we will need to know about the problem within 2 days after delivery to offer a replacement product.
Our products are unique, customised and in high demand and therefore no two are the same. For this reason, we are unable to accept returns due to a change of plan, or after they are installed, as we cannot reuse it.
Please do take care when installing or hiring someone to help with the install, as we are unable to compensate installation fees from third parties or take responsibility for installation errors. The product must be checked for any potential errors before the hiring of any third party, as we cannot accept any cancellation fees in the event that the product is not fit to be installed. Please note we can help you connect you to local installers but they aren't part of our scope of work or our team.
Measuring your wall is easier than you think. All we need is the width and height of the wall at the longest and widest possible points. We’re always here if you need us.